Order help

Something off with an order? Find your situation below, then send it through the form. A person reads every one.

Damaged, misprinted, or the wrong item

Report it within 30 days of delivery. Add a photo of the whole item and a close-up of the problem. For a wrong item, photograph the size label. If several items with the same design are affected, one photo of all of them works. Nothing needs to be sent back.

Package hasn't arrived

Check the tracking link in your shipping confirmation first. If the estimated delivery date has passed and tracking hasn't moved, send a request within 30 days of that date. If tracking says delivered and it isn't there, check with neighbors, your building's mailroom, and your local post office. Packages the carrier marks as delivered can't be replaced.

Change or cancel an order

Send a request right away. Changes and cancellations are only possible before production starts, and production starts soon after checkout.

It doesn't fit, or you changed your mind

Every piece is made to order, so returns and exchanges aren't available for the wrong size, the wrong color, or a change of heart.

Once a claim is approved, you choose a free replacement or a refund. Refunds go back to your original payment method. The full details are in the return policy. If the form won't load, email support@parkandclark.com.